Technical Support Engineer (IPT Specialization) (RA-7743)

Cégnév: ITJobs Kft.
Szakterület:
IT / telekommunikáció
Szint:
Pályakezdő / 0-2 év, 2-5 év
Nyelv:
Nem szükséges, Nem beszélek nyelveket
Munkavégzés helye:
Budapest
Állás leírása:

Responsibilities:



•    Working standalone and in team as part of managed projects on incoming customer requests using defined processes for provisioning

•    Validating incoming customer configuration requests and transposing data for bulk administration tool

•    Dealing with (create, cease, modify) Site related configuration (e.g. partitions, calling search space, etc.) in Call Manager

•    Dealing with user device profiles, IPT device configuration, fix phone configuration, hunt groups, pick up groups and all telephony related configurable settings.

•    Dealing with (create, cease, modify) configuration for analogue and PSTN gateways

•    Troubleshooting and consultancy to service desk, technical design team and Project Management

•    Training junior team members and being coached by senior team members



Required Experiences and Skills:



•    University / high school degree in engineering is preferred but not a mandatory requirement

•    Solid understanding of telecommunication principles, voice and IP Telephony solutions and protocols is a must

•    CCNA Voice or CIPTV1 / CIPTV2 level knowledge regarding CISCO IPT solutions is a must

•    Having CISCO network basic knowledge (min. ICND1 level) is strongly preferred

•    Ability to configure and conduct basic troubleshooting for analogue and PSTN gateways with CISCO equipment

•    Solid understanding of CUCM, confidence to use Bulk Administration

•    Min. 1-3 years of experience in IPT domain (preferably with CISCO, alternatively with other vendors

•    Advanced skilled with MS EXCEL is strongly preferred

•    Basic knowledge on VBA MACRO writing and Regular Expressions is a plus (but not a requirement)



What they offer: 



•    Supportive corporate culture and inspiring colleagues

•    One of the biggest telecommunication network of the world to find new professional challenges

•    Competitive salary and benefit package

•    Professional development programs, trainings and educational support, voucher to technical exams

•    Employee and Family Friendly Workplace

•    Private health insurance package



If you are interested in the above position please send your CV in MS Word format to annamaria.rigo@itjobs.hu



Our company is a recruitment agency with Hungarian ownership having significant references and clientele. We are successful in both Hungarian and International markets since 2001. 

For further job offers please visit www.itjobs.hu website.