Customer Care

Cégnév: ITJobs Kft.
IT / telekommunikáció
2-5 év
Munkavégzés helye:
Állás leírása:
Purpose Of Role:


• Front line people performing all the functions of the 'Service Desk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair.


Key Responsibilities:

• Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 of the company’s values) such that customers that they call/call them are left "delighted" with the experience.

• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).


Business Impact:

• High impact on customer satisfaction and retention.


Authority/Decision Making:

• Able to make most technical decisions.

• Refers non-standard customer queries/escalations upwards. 



• Requires 6 -12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2-3 technologies or 'high' depth on 8-15 technologies). Example CCNA/CCNP Cisco level.

• Must understand the company products and services that they represent to a solid "basic" level (e.g. same as Sales roles) and in depth the company's operational/service processes.

• These people are not 'script-driven'.


If you are interested in the position above, please push the „Apply” button. Or send your CV in MS Word format to Molnár Piros . Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!