Customer Care

Cégnév: ITJobs Kft.
Szakterület:
IT / telekommunikáció
Szint:
2-5 év
Nyelv:
Angol
Munkavégzés helye:
Budapest
Állás leírása:
Purpose Of Role:


 


• Front line people performing all the functions of the 'Service Desk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair.


 


Key Responsibilities:


• Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 of the company’s values) such that customers that they call/call them are left "delighted" with the experience.


• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).


 


Business Impact:


• High impact on customer satisfaction and retention.


 


Authority/Decision Making:


• Able to make most technical decisions.


• Refers non-standard customer queries/escalations upwards. 


 


Skills/Experience:


• Requires 6 -12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2-3 technologies or 'high' depth on 8-15 technologies). Example CCNA/CCNP Cisco level.


• Must understand the company products and services that they represent to a solid "basic" level (e.g. same as Sales roles) and in depth the company's operational/service processes.


• These people are not 'script-driven'.


 


If you are interested in the position above, please push the „Apply” button. Or send your CV in MS Word format to Molnár Piros piros.molnar@jobsgarden.hu . Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!