3rd level Cisco Network Engineer (RA-7255)

Cégnév: ITJobs Kft.
IT / telekommunikáció
2-5 év, 5 évnél több
Munkavégzés helye:
Állás leírása:


•    Providing in-depth technical support to customers through CISCO network or equipment monitoring, localisation and remote repair

•    Technically aware customer service engineers who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience

•    Cooperating with internal higher level network designers

•    Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)

•    Provide process improvement input wherever possible

•    May do proactive jeopardy management

•    Providing higher level support internally

•    Organizing technical trainings, knowledge sharing

Required Experiences and Skills:

•    Ability to communicate fluently in both written and spoken English

•    In depth understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC technologies

•    Network troubleshooting

•    Ability to organize and attend on international conference call and discuss deep and complex technical issues

•    At least 3 years Level 3 service desk or network designing experience

•    Excellent customer care skills

•    Analytical thinking

•    Team-player attitude

•    Advantages: Riverbed, Load Balancer, Firewall, Datacenter, traffic analysing experience

Desirable Skills: 

•    Enthusiastic and pro-active personality

•    Must have technical English knowledge

•    Experience in operation of end to end customer network

•    CISCO CCNP, CCIE certification or equivalent knowledge and familiarity with any of the following products: Palo Alto firewall, SteelHead WAN optimizer, Aruba WLC, F5 BIG IP

What they offer: 

•    Supportive corporate culture

•    Inspiring working teams

•    Competitive salary and benefit package (shift allowance as well)

•    Professional development programs, trainings and educational support

•    Employee and Family Friendly Workplace

•    Private health insurance package 

If you are interested in the above position please send your CV in MS Word format to annamaria.rigo@itjobs.hu and if you are not our registered user, please also register on our www.itjobs.hu website.

Our company is a recruitment agency with Hungarian ownership having significant references and clientele. We are successful in both Hungarian and International markets since 2001. 

For further job offers please visit www.itjobs.hu website.